Everything you need to know about shopping, shipping, and selling on PetzBD.
For dry goods (equipment, hardscape, dry food), standard delivery within Dhaka takes 1-2 business days, and outside Dhaka takes 3-5 business days. For live animals and plants, we use specialized rapid transport that usually delivers within 24 hours of dispatch to ensure biological safety.
Yes. Once your order is processed, you will receive an SMS and email with a tracking link. You can also view the status directly in your account dashboard under 'My Orders'.
We guarantee the live arrival of all plants and animals. If an item arrives dead, you must send a clear photograph of the item in its original, unopened bag within 2 hours of delivery time to qualify for a refund or replacement.
We accept manual bKash, Nagad, and Cash on Delivery (COD) for eligible items.
If your equipment is defective, please contact our support team within 3 days of delivery. Keep the original packaging. Once verified, we will arrange a return pickup and process your refund within 5-7 business days.
You can apply to become a vendor by creating an account and navigating to the Vendor Dashboard. Your application will be manually reviewed by our administrative team to ensure you meet our quality and ethical standards before you can start listing products.
Vendors can request a cashout from their available balance via the Vendor Dashboard. Payouts are transferred directly to your registered bKash Merchant account or Bank Account within 48 hours of approval.
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